Appointment Cancellation Policy
At Spine Align Wellness, we pride ourselves in offering you personalised care and reserve appointment times to accommodate your needs. Late arrivals, missed appointments or cancelled appointments without sufficient notice, create a gap in our Chiropractors schedule. These are appointments that could have been utilised to offer care to another patient.
We do require 24-hour notice on all cancellations. As a courtesy to our patients, we attempt to confirm all appointments 24 hours before the appointment. We do recognise that situations arise that are out of your control; however, it is imperative that you contact our office immediately to notify us of your cancellation in a timely manner. Appointments cancelled with less than 24-hour notice or appointments not kept will be subject to a £25.00 fee. If it is your first time cancelling with less than 24-hour notice or missing an appointment with our Clinic, the charge may be waivered under exceptional circumstances.
Patient Privacy Policy
This privacy notice gives a summary of how Spine Align Wellness collects and processes your personal data during and after your time as a patient under the General Data Protection regulations (GDPR) 2018. The data controller is the Chiropractor and sole trader of Spine Align Wellness. We collect the following data: Identity, Contact, Special category, Financial and Transaction Data. We use different methods of collecting data from and about you including through: direct interactions with yourself, third parties such as referrers, Insurance companies and Solicitors. We will use your personal data to register you as a new patient or to take steps to register you as a new patient and to comply with our obligations under our contract, namely to provide you with the necessary physical examination and treatment. We may use your personal data to collect and recover money owed to us and to uphold our legal and regulatory obligations. We may have to share your personal data with other parties such as professional healthcare practitioners, service providers, professional advisors, HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances and third parties to whom we may choose to sell, transfer or merge parts of our business or assets. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information provided will be treated as confidential and data will only be accessible to staff of the clinic only where it is necessary for them to undertake their duties. We will retain your personal data securely in either paper files or electronically for as long as you, the patient, remain a patient of the clinic, and thereafter for a period of eight years. You have the legal right to request access, correction or erasure of your personal data and information. You also have the right to object to processing, request the restriction of processing and request the transfer of your personal information to another party. You have the right to withdraw consent at any time. If you would like to exercise any of the above rights, please contact the Data Controller in writing. There will not be a fee for the above data rights.
WEBSITE TERMS AND CONDITIONS
These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
USE OF WEBSITE
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
SITE UPTIME
1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy [insert hyperlink here].
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
DISCLAIMER
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
LAW AND JURISDICTION
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
OUR DETAILS
Business: Spine Align Wellness
Our contact details are: info@spinealign.co.uk
